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Oak Ridge Locksmith

Oak Ridge Locksmith

Fighting the scammers

keithMy name is Keith – Owner of Oak Ridge Locksmith. I’ve worked here since 1989 and our industry has faced a lot of challenges. In fact, it’s facing it’s biggest challenge ever…Fake Locksmiths.

Historically they’ve been a problem out west, but unfortunately, unlicensed locksmiths are right here in Oak Ridge. In recent months we’ve been informed by several of our customers that during their online or phone search for us, they found several other sites with names that were similar to ours. Their calls were directed to unlicensed locksmiths, and in some cases, they we’re actually pretending to be us.

Customers also reported that, upon arrival, the service person told them that we “sent them”. Nothing could be further from the truth. In our entire history, we have never sub-contracted our services. We don’t have a dispatch service, and we answer our own phone calls, so you can speak directly with a real locksmith every time you call. ALOA recommends storing the phone number of a trusted locksmith in your phone to avoid the scammers. Ours is: 865-482-5773. Remember, when Google searching, you’re actually contacting the small name listed in green at the bottom of the ad.

The problem has grown so much that we’ve even received a report of someone pretending to be ME personally. Additionally, customers have mentioned being charged excessive fees for lock out service demanding cash only.  Paying with a credit card is a great way to protect yourself from scammers who over bill. Don’t accept a hand written receipt with no business name. We are asking our customers to assist us, by taking pictures of the vehicle tag number and the person if something seems suspicious, and reporting it directly to us by calling 865-482-5773.

Always be sure to ask to see a locksmith’s license before allowing service because all locksmiths in Tennessee must have a license.  Service vehicles, receipts and advertising must be marked with the TN state license number as well. Remember, the fakes have been operating for years. But, no matter how “official” a website looks, if there’s no state license number, it’s probably fake. A great idea is to Google search the address to verify the location of the company before using the company.

Finally, the vast majority of locksmith businesses in the country are still sole proprietorships or “mom & pop” shops. They can’t afford call centers. To my knowledge there are no locksmith dispatch centers in our area. If you’ve called for a locksmith with no license # on the website and reached a call center, it’s a pretty good bet that you’ve reached a fake locksmith from out of state.

We’ll do everything we can to make your experience as easy as possible. Feel free to stop in to speak directly with me at anytime and I’d be happy to personally assist you. With your help and vigilance, we can restore honor and integrity back to the locksmith industry!

Please accept my SINCERE THANK YOU, for choosing Oak Ridge Locksmith to handle your security needs!

Keith K. – Owner

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